Shipping policy

Processing Time
All orders are processed within 1-3 business days (Monday–Friday, excluding holidays). Once your order has been processed, you will receive a confirmation email with your tracking details.

Shipping Time
Delivery typically takes 7-9 business days, depending on your location. This applies to both domestic (UK) and international orders. Please note that shipping times may be affected by factors beyond our control, such as carrier delays, customs processing, or unforeseen circumstances.

Shipping Costs
Shipping costs will be calculated at checkout and may vary based on your shipping address and the weight of your order.

Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

International Shipping
We offer international shipping with the same estimated delivery time as UK orders (7-9 business days). Please be aware that customs fees, duties, or taxes may apply depending on your country's regulations. These additional costs are the responsibility of the customer.

Customs & Duties
International orders may be subject to customs processing and additional fees. Customs policies vary by country, so we recommend checking with your local customs office for more information. Any delays caused by customs processing are beyond our control.

Delays & Issues
While we strive to deliver your order within the estimated timeframe, delays may occur due to carrier issues, customs clearance, or other unforeseen circumstances. If you experience a delay beyond the estimated time, please contact our support team at info@lovera.shop for assistance.

Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you have concerns about your package, please reach out to the shipping carrier or contact us for further guidance.

For any questions regarding shipping, feel free to contact us at info@lovera.shop.